Refund policy

Refund Policy

Last updated: 10 September 2026.

1. Return periods

Consumers have a statutory 14-day right to cancel most distance purchases without giving a reason, beginning on the day after delivery. In addition, Ryyvo offers an extended commercial return period of 30 days from delivery for eligible goods. The commercial policy does not replace or reduce statutory rights.

2. Eligibility for change-of-mind returns

To use the extended 30-day policy, the item must be complete, undamaged, unused beyond reasonable inspection and returned with all accessories, manuals and original packaging where reasonably possible. Proof of purchase is required. Ryyvo may make a lawful deduction where handling has reduced the value of the goods.

Sale items have the same statutory rights as full-price items and are eligible under the same 30-day policy unless a lawful product-specific exception was clearly disclosed before purchase.

3. Starting a return

1. Email contact@ryyvo.com before sending anything.
2. Provide your order number, the item concerned and the reason for return. For damage or faults, include photographs or video where reasonably requested.
3. Wait for written authorisation and the correct return instructions.
4. Package the item securely and retain proof of postage.

Do not return goods to the manufacturer or send them to an address found online. The authorised return destination may vary by product and fulfilment location. Contact Ryyvo before returning any product so that the correct return address can be provided. Returns sent without authorisation may be delayed.

4. Return shipping cost

For a change-of-mind return, the customer pays the direct return cost and remains responsible for the parcel until it reaches the authorised destination. A tracked service appropriate to the item's value is recommended.

If goods are defective, damaged in transit, incorrect or materially not as described, Ryyvo will cover reasonable authorised return costs and provide the remedy required by law. Do not incur return costs before receiving instructions unless reasonably necessary to protect your rights.

5. Faulty, damaged or incorrect products

Contact support promptly with evidence of the issue. Reporting transit damage within 48 hours helps the carrier investigation but is not a condition that removes statutory rights. Depending on the circumstances and applicable law, the remedy may be repair, replacement, price reduction or refund.

6. Missing deliveries

If a parcel is marked delivered but cannot be located, check the delivery location, household, neighbours and carrier information, then contact us. Ryyvo will investigate with the carrier. We do not impose a blanket refusal of refunds for genuinely lost parcels.

7. Exchanges

The quickest way to obtain a different product or finish is normally to return the original item and place a new order after the return is accepted. Defective or incorrect items may be replaced directly where appropriate.

8. Refund method and timing

After a valid cancellation, refunds are made without undue delay and no later than 14 days after Ryyvo receives the returned goods or satisfactory evidence that they were sent back, whichever is earlier where the law requires. Ryyvo may wait for the goods or evidence before refunding.

Refunds are issued to the original payment method. Bank and card processing can add several working days after Ryyvo releases the funds. No restocking fee and no refund fee are charged. Standard outbound delivery charges paid for a cancelled order are refunded where required; enhanced delivery costs chosen by the customer are not refundable beyond the standard-delivery amount. Ryyvo currently provides standard delivery free of charge.

9. Two-year commercial warranty

Turntables are covered by Ryyvo's two-year commercial warranty for manufacturing defects under normal use, including covered parts and labour. The warranty excludes accidental damage, misuse, liquid damage, abnormal wear, unauthorised repair, incorrect electrical supply and failure to follow instructions. It is additional to statutory consumer rights.

10. Cancellation form

You may cancel by emailing contact@ryyvo.com with the following wording or any other clear statement:

"I hereby give notice that I cancel my contract for the sale of the following goods: [goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date]."

11. Contact

Email: contact@ryyvo.com
Telephone: +44 7402 275286
Full information about the publisher and operator is available in the Legal Notice.