Track your order
Enter your order number and the email or phone number you used at checkout, and you will see exactly where the parcel is. If you have the tracking number from the dispatch email, that works too.
If the answer above is not the one you wanted
It goes to the address you used at checkout, not to any other address you may have. Search your inbox for Ryyvo, then check the spam or junk folder — it lands there more often than it should.
If you created an account, every order and its tracking sits under your account.
A tracking number can take a while to show anything after it is issued, and it is normal for it to sit unchanged for a stretch while the parcel is in transit between depots.
If it has genuinely stopped, tell us your order number and we will chase the courier ourselves.
Check with the neighbours and look for a card — couriers leave parcels this size in porches and behind bins more often than they admit.
Still nothing? Send us your order number the same day if you can. The sooner we open a claim with the courier, the better it goes.